Challenge: A Media & Technology leader company’s products were falling stagnant to their competitors, and innovation was not happening from within the company. Management had difficulty identifying innovative employees, building a team with an innovative mindset, coming up with new products, and spreading innovation across the organization. It was even challenging to collect people for…
Challenge: Kaiser Permanente hired 300-600 call center temps during open enrollment periods to handle the influx of consumer inquiries. The temps were siloed, sitting idle 60% of the time, and quickly lost engagement in their work. Background: The call center temps were split into six different teams, each trained on a specific function of enrollment.…
Challenge: Kaiser Permanente had 8 weeks until the October 2012 open enrollment period and needed to test 2,000 scenarios against their latest billing software enhancement. Historically, the in-house development team could only test a maximum of 400 scenarios in 6 weeks. AlignStra was commissioned by Kaiser Permanente to create a system that could test the…